Terms & Conditions

1. Introduction and Acceptance

1.1. Governing Agreement

This website and booking service are owned and operated by [Kila Palace Management Company Name]. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application, and all services related to the booking of accommodations at Kila The Heritage Palace.

1.2. Acceptance

By accessing, browsing, or making a reservation through our Sales Channels, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Reservation, Payments, and Financial Terms

2.1. Pricing and Currency

All prices are quoted in ₹ (Indian Rupees). Confirmed booking prices are guaranteed upon successful reservation.

2.2. Reservation Confirmation

• Advance deposit or full payment
• Issuance of Booking ID & confirmation email

2.3. Cancellation and Refunds

• Cancellation via account or official email
• Refunds depend on selected cancellation policy
• Processing fees may apply

3. Guest Obligations and Palace Conduct

• Accurate guest information is mandatory
• Check-in: 14:00 IST | Check-out: 11:00 IST
• Valid government ID required
• Guests are liable for damages

4. Intellectual Property and Website Use

Ownership

All website content is the exclusive property of Kila The Heritage Palace and protected by law.

5. Disclaimer and Limitation of Liability

Kila Palace Management shall not be liable for indirect or consequential damages.

6. Governing Law and Jurisdiction

Governed by Indian law. Jurisdiction lies with courts of Madhya Pradesh, India.

Contact Us

Kila The Heritage Palace Management

Email: support@kilapalace.com

Phone: +91-XXXXXXXXXX